We have a library of posts available regarding WordPress, email, SEO, hosting, and more. If you would like to request a change to your site, use the support request button below. Contact us using the form below.
Purchasing Extra Credits
The Webmaster Plan includes a set amount of credits per year. All overages to the allotted Webmaster Plan credits will be billed at the going hourly rate.
Please contact us if you have any questions about additional work to be done.
Frequently Asked Questions
What materials do you require for a website design?
Technically, only the text for the pages; however, the more material you provide, the better your website. Sample websites, pictures, logos, and any material that you use to promote your municipality are great materials for a website design.
What format do you require for materials to be posted to our web site?
Text should be sent in an email. We can also accept fax or an electronic document. We do not accept handwritten text due to readability issues.
Pictures should be in tiff, bmp, jpg or psd formation. If you do not have pictures in electronic format, we can scan them for you. Any time involved in picture scanning or preparation will be charged against your contract.
Other accepted formats:
- Images – JPEG, JPG, PNG, AI, PSD, SVG, PDF, TIFF, GIF
- Video – MP4, WMV, MOV, FLV, AVI
- Copy – DOC, DOCX, TXT, ODT, PDF (must not be an image)
- Audio – MP3, WAV, WMA
- Fonts – TTF
- Colors – Hex, Rgb
- Custom Icons – Solid Color SVG in a 1:1 ratio dimension file
Other documents and formats “may” be acceptable and you should direct any questions to support@coursevector.com.
How do we get our material to CourseVector?
Electronically send materials to: your ticket via support@coursevector.com. Large or bulk assets (over 5 MB) should be sent via: https://transfer.coursevector.com/ Our ticketing system has a size limit, and it will strip or block anything that is too big.
We will only accept instructions from one individual within your municipality. This is done for your protection as well as ours. If you wish to update your primary contact information, you can do so at any time by emailing support@coursevector.com.
Please note that all correspondence is acknowledged to your primary contact’s email address. If you do not get confirmation of receipt, assume that we did not receive the material. If you are mailing us material, please confirm the send date, by email, with support@coursevector.com.
Mail your materials to: Web Site Design Program, c/o PA State Association of Boroughs, 2941 North Front Street, Harrisburg, PA 17110
Fax materials to: 805-243-0471
Can I update the website myself?
Absolutely! We use WordPress which is one of the easiest content management systems available. But remember, you get 7 hours of time with each year, so we can do the updates for you, free of charge. Training is included in your 7 hours. If you are interested in updating the site yourself, consider one-on-one training to better understand how the site was set up.
If I do some or all of my own designs and updates, what type of support can I expect?
We do not support or endorse any front end or FTP software such as Contribute, Front Page, DreamWeaver, etc., although you are free to use any web design client of your choosing. If you do your own updates or design, we will provide support for a failure of our web server only. Support and training are not provided on any aspect of design, HTML, FTP, software, etc. We do provide help, support and consulting for the use of the WordPress content management system.
When does my Webmaster Program start, end/renew?
Your website contract will start when we confirm receipt of your signed disclosure form and is renewable each year. If your website is deactivated for any reason there will be a re-activation fee.
When will my site or updates be completed?
New web site designs are generally completed within 1-3 months from receipt of your material(s). Updates to your site are usually completed within 24-48 hours from receipt of your material, depending upon the complexity of the updates and if there is a backlog. All web site work and updates are scheduled and completed in the order they are received. During peak times, significant delays may occur. Remember, we confirm all communications via email with your primary contact. If we did not confirm receipt of materials, we did not get them and completion of your request will be delayed.
How do I communicate with my designer?
Our web design program is handled electronically. You can contact your web designer by using the email address you are provided when you sign up. All phone calls are billed at the going rate, regardless of the purpose of the call. The only exception is if you are reporting a failure in one of our systems. We do not make on-site visits.
Can you transfer my current website to your program?
Yes. We suggest you have us review the website to make sure we can complete the job within the contracted time frame.
Is this program only for municipalities?
No! This program may be perfect for your school district, small business, association, or other organization. Please contact support@coursevector.com so we can discuss your needs.
How do I cancel the service?
All fees are non-refundable and your contract will renew automatically, each year, unless there has been a change in terms or 90 days written notice of cancellation is given by either party. Notice of cancellation must be done in writing via support@coursevector.com.
Our staff has changed. How do we update our point of contact?
We will only accept instructions from one individual within your municipality. This is done for your protection as well as ours. If you wish to update your contact information, you can start the process at any time by emailing support@coursevector.com.
How do I add documents to my website?
FunctionalGov is our document management plugin. More information on how to use this beneficial tool can be found here.
